Cloud Computing

MCI tightens SLAs for managed services

* MCI guarantees increased uptime

Out with ASPs, in with Software as a Service suppliers

* Introducing the Software as a Service model

Correlating customer service with IT intelligence

Application services: Contact center management.

Why managed services fail

Managed services: The way of the future

HP, SBC team to bind telecom, IT

Services ready for prime time

Managed services evolve

* Service providers expand what they manage in their services

Cisco takes on managed services

Calling for managed VoIP?